1. Agreement to Terms

By accessing or using the website www.truewindowsolutions.com (the "Website") or engaging our services, you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

These Terms constitute a legally binding agreement between you and True Window Solutions ("Company," "we," "our," or "us").

2. Description of Services

True Window Solutions provides professional window installation, repair, replacement, and related services ("Services") including but not limited to:

• Window installation and replacement
• Window repair and maintenance
• Glass replacement and repair
• Screen repair and replacement
• Window cleaning services
• Consultation and estimates

3. Use of Website

3.1 Permitted Use

You may use our Website for lawful purposes only, including:

• Browsing our services and information
• Requesting estimates and consultations
• Communicating with our team
• Scheduling appointments

3.2 Prohibited Use

You agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any portion of the Website
• Interfere with or disrupt the Website or servers
• Upload or transmit viruses, malware, or other harmful code
• Harvest or collect information about other users
• Impersonate any person or entity
• Post false, misleading, or defamatory content

4. Service Terms and Conditions

4.1 Estimates and Quotes

• All estimates are provided free of charge and are valid for 30 days unless otherwise specified
• Estimates are subject to change based on actual site conditions and material availability
• Written quotes constitute binding offers once accepted by both parties

4.2 Scheduling and Appointments

• Service appointments are scheduled based on availability
• We require reasonable notice for cancellations or rescheduling
• Emergency services may be available at premium rates

4.3 Payment Terms

• Payment terms will be specified in individual service agreements
• We accept [specify accepted payment methods]
• Late payments may be subject to finance charges as permitted by law
• Full payment is due upon completion unless other arrangements are made in writing

4.4 Materials and Workmanship

• We use quality materials from reputable suppliers
• Material specifications will be detailed in service agreements
• We stand behind our workmanship with appropriate warranties

5. Customer Responsibilities

5.1 Access and Preparation

• Provide safe and reasonable access to work areas
• Remove or protect personal belongings in work areas
• Ensure pets are secured during service visits
• Notify us of any hazardous conditions or special requirements

5.2 Property Conditions

• Disclose any known structural issues or previous repairs
• Ensure adequate electrical service if required
• Provide accurate property information and measurements

5.3 Permits and Approvals

• Obtain necessary permits and homeowner association approvals where required
• We can assist with permit applications but are not responsible for approval delays

6. Warranties and Disclaimers

6.1 Service Warranty

• We warrant our workmanship against defects for [specify period, e.g., "one year"]
• Material warranties are provided by manufacturers according to their terms
• Warranty coverage excludes damage from misuse, accidents, or normal wear and tear

6.2 Disclaimers

• Services are provided "as is" and "as available"
• We disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose
• We do not warrant that services will be uninterrupted or error-free

7. Limitation of Liability

7.1 Liability Limits

• Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim
• We are not liable for indirect, consequential, incidental, or punitive damages
• We are not responsible for damage to pre-existing conditions or hidden defects

7.2 Property Damage

• We carry appropriate insurance for our operations
• Customers should notify their insurance carriers of scheduled work
• We are not liable for damage caused by pre-existing structural defects

8. Indemnification

You agree to indemnify and hold harmless True Window Solutions, its employees, and agents from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your use of our services or Website
• Any negligent or wrongful act on your part
• Violation of any law or third-party rights

9. Cancellation and Refund Policy

9.1 Customer Cancellation

• Services may be cancelled up to 24 hours before scheduled work
• Cancellation fees may apply for late cancellations
• Custom-ordered materials may not be returnable

9.2 Company Cancellation

• We reserve the right to cancel services for safety reasons, weather conditions, or customer breach of Terms
• Full refund will be provided for prepaid services if we cancel

10. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• Government actions or regulations
• Labor strikes or material shortages
• Pandemics or health emergencies

11. Intellectual Property

11.1 Website Content

• All Website content, including text, graphics, logos, and images, is owned by us or our licensors
• You may not reproduce, distribute, or create derivative works without written permission
• Our trademarks and service marks are protected by law

11.2 Customer Materials

• You grant us a limited license to use photos of completed work for marketing purposes
• You may opt out of photo usage by notifying us in writing

12. Privacy

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your information.

13. Communication and Electronic Records

13.1 Electronic Communications

• You consent to receive communications from us electronically
• Electronic communications satisfy legal requirements for written notice
• You may withdraw consent by contacting us, but this may limit our ability to serve you

13.2 Text and Phone Communications

• By providing your phone number, you consent to receive calls and texts
• Message and data rates may apply
• You may opt out by replying "STOP" to text messages

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of California, in The United States of America without regard to conflict of law principles.

14.2 Dispute Resolution Process

• Disputes should first be addressed through direct communication
• If unresolved, disputes may be subject to binding arbitration or mediation
• You retain the right to pursue claims in small claims court

14.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.

15. General Provisions

15.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

15.2 Entire Agreement

These Terms, along with our Privacy Policy and any service agreements, constitute the entire agreement between us.

15.3 Amendment

We may update these Terms at any time. Material changes will be posted on our Website with the updated effective date.

15.4 Assignment

We may assign these Terms or any rights hereunder without notice. You may not assign your obligations without our written consent.

15.5 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

16. Contact Information

For questions about these Terms of Service, please contact us:

True Window Solutions
info@truewindowsolutions.com
Website: www.truewindowsolutions.com

17. Acknowledgment

By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.