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True Window Solutions
  • Home
  • Meet the Owners
  • Our Reviews
  • Gallery
  • Shutters
  • Shades
    • Motorized Shades
    • Roman Shades
    • Roller Shades
    • Cellular (Honeycomb)
    • Vertical Sheers
  • Blinds
    • Faux Wood Blinds
    • Vertical Sheers
    • Vertical Blinds
  • Contact Us

Privacy Policy

Last Updated: 09/03/2025


Introduction

True Window Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.truewindowsolutions.com (the "Website") or use our services.


Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Project details and service requests
  • Payment information (processed securely through third-party payment processors)
  • Communication preferences
  • Any other information you choose to provide when contacting us


Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address and browser information
  • Device information and operating system
  • Website usage data and navigation patterns
  • Cookies and similar tracking technologies
  • Referral sources and exit pages


How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our window installation and repair services
  • Responding to your inquiries and service requests
  • Processing transactions and managing customer accounts
  • Sending service-related communications and updates
  • Marketing our services (with your consent where required)
  • Maintaining and improving our Website
  • Complying with legal obligations
  • Protecting against fraud and ensuring security


Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:


Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Website hosting and maintenance
  • Email marketing services
  • Customer relationship management
  • Analytics and website optimization


Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal processes
  • Government investigations
  • Protection of our rights and property
  • Safety concerns for our employees or customers


Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction.


Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.


Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve user experience

You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.


Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request information about the personal data we have about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation of processing your information

To exercise these rights, please contact us using the information provided below.


Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.


Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.


Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.


Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

True Window Solutions
info@truewindowsolutions.com
Website: www.truewindowsolutions.com


State-Specific Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information (we do not sell personal information).


European Union Residents (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

Copyright © 2025 

True Window Solutions 

a DBA of True Shutters & Fashions LLC  - All Rights Reserved.




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